Before you start
問Which AI tools can I use?
Claude, Claude Code, ChatGPT and Codex. Depending on your AI plan or your organization's admin settings, connecting may not be available, so please check before you sign up.
問What does KURA do?
It's a storehouse for your work records and know-how. Talk to your AI, and it organizes what you said and keeps it in KURA. Ask later, and it answers from what was kept.
問Personal or Business: what's the difference?
Personal is for one person and you can sign up online. Business (KURA Dedicated) runs on a server set up for your company alone. See Pricing to compare.
問Does it work in English?
[Describe English-language support once the English version is ready]
Using KURA
問What should I save?
Decisions, findings, work and meeting notes, handovers, and tricks no manual mentions.
問Do I have to write anything myself?
No. Just talk; the AI organizes it and saves it.
問Is there anything I shouldn't save?
Don't store passwords or PINs themselves; write only where they're kept. Keep personal matters (health, family and so on) out, too.
問What is a "final version"?
A procedure or rule a person has checked and confirmed as the way to do it. When asked, the AI answers with the final version first.
Pricing & billing
問How much does it cost?
Personal is $1 for the first month, then $9 a month. Business is by quote.
問How do I pay?
Personal is paid by credit card.
問Can several people use one subscription?
Personal is one person per subscription. For more people, write to support@ssoffice.com.
問Can I cancel anytime?
[How and when to cancel, once the Terms are final]
Records & security
問Who owns what I store?
You do. [Retention and what happens on cancellation, once the Terms are final]
問Where are records stored?
On servers in Japan. On the Personal plan, each customer's records are stored separately and are not visible to anyone else.
問Are my records used to train AI?
Our maintenance work never feeds your records to outside AI services. Please check your own AI service's settings (such as not using your input for training).
問How long are access logs kept?
On the Personal plan, records that include IP addresses are deleted within 30 days (up to 12 months inside the nightly backups). For KURA Dedicated, retention is agreed in your contract.
Troubleshooting
問I can't connect. What should I do?
Please check these in order.
- Check Service status for emergency maintenance or an outage.
- In your AI's settings, disconnect the KURA connector and connect it again (sign in again).
- Make sure your AI plan or your organization's admin settings allow connectors.
Still stuck? Write to support@ssoffice.com with the AI you use, when it happened, and any message on screen. It helps us find the cause faster.